GENERAL TERMS AND CONDITIONS OF SALE, DELIVERY AND PRIVACY POLICY
Last updated: July 2026
This website https://newonebyc.mu is operated by the company:
Computer Recycling and Refurbishment Company Ltd, operating under the brand name NewOneByC
Head Office: Chemin la Colline, Pointe aux Canonniers, Mauritius |
Such. : +230 5771 5517
Email: info@newonebyc.mu | Director: Olivia PECH
The terms "NewOneByC", "we", "us" or "our" refer to the company Recycling Company
and IT refurbishment Ltd operating the site.
1. Return Policy
We accept returns. You can return unopened items in their original packaging.
within 30 days of your purchase, accompanied by the receipt or proof of purchase. If 30 days or more has passed, please return the item(s) within 30 days of your purchase. If 30 days or more have passed, please return the item(s) within 30 days of your purchase.
if the time has passed since your purchase, we cannot offer you a refund or exchange.
Upon receipt of the returned item, we will examine it fully and notify you by email, within a
within a reasonable timeframe, if you are entitled to a return. If you are entitled to a return, we will refund the price.
purchase and a credit will automatically be applied to your original payment method.
Only regularly priced items are eligible for a refund. Sale items are not.
refundable.
To track the status of your return: info@newonebyc.mu
2. Exchanges
We only exchange products if they are defective or damaged. If you believe that a
The product is defective, please contact us immediately at info@newonebyc.mu by indicating the details
of the product and the defect observed.
You can send the defective item to: Head Office, Chemin la Colline, Pointe aux Canonniers,
Maurice.
Upon receipt, we will review it and notify you by email if you are entitled to a replacement. If
If you are eligible, we will send you a replacement product.
3. Exceptions
- Software already activated or registered
- Consumables (cables, batteries, accessories) that have been used
- Products whose packaging is damaged by the customer
4. Shipping and Returns
To return an item: Head Office, Chemin la Colline, Pointe aux Canonniers, Mauritius
Refunds do not include shipping and handling fees indicated on the delivery note.
or the invoice. Shipping costs for all returns must be prepaid and insured by you. You
You are responsible for any loss or damage to the equipment during shipping. Shipping and handling costs are your responsibility.
Handling fees are non-refundable.
5. Delivery Policy
5.1 General Information
All orders are subject to product availability. If an item is not in stock, we
We will inform you and refund the full amount via the original payment method.
5.2 Delivery Area
The items offered on our site are only available for delivery to addresses located at
Mauritius (Mauritius Island). Shipments outside of Mauritius are not available at this time.
5.3 Delivery time
An estimated delivery time will be provided once your order is placed. Except in exceptional circumstances
In exceptional circumstances, we process your order within 15 business days of the order date.
(Monday to Friday, excluding public holidays). We do not ship on Sundays. Products may
to be delivered in several shipments.
5.4 Delivery Instructions
You can provide specific delivery instructions on the order confirmation page of
our website.
5.5 Shipping Costs
Shipping costs are calculated based on the weight of your order and the delivery method.
Additional charges may apply for remote areas or bulky items.
5.6 Items damaged during transport
If the packaging is damaged upon delivery, please contact us immediately at:
info@newonebyc.mu
5.7 Questions
For any questions regarding delivery or your order: info@newonebyc.mu
6. General Terms of Use
6.1 Introduction
This website is operated by Computer Recycling and Reconditioning Company Ltd, trading as NewOneByC. Use of our website is subject to these Terms and Conditions, which should be read in conjunction with all other terms and conditions and disclaimers appearing on the website pages. By accessing and using this website, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree to these Terms and Conditions, you are not authorized to access our website or place an order.
6.2 Use of the site
You agree to use our site for lawful purposes only. You declare that you have reached the legal age of majority in Mauritius and are legally capable of entering into a binding contract. You agree not to interfere with the network or security features of our site, and to provide accurate personal information that you will keep up to date.
6.3 General Conditions
We reserve the right to refuse service to anyone, at any time and for any reason, as well as
that the right to make any changes to the site, including suspending or discontinuing it, without notice.
Your continued access to or use of the site implies your agreement with the changes made to
Terms.
6.4 Products and services
All purchases are subject to product availability. Prices are expressed in rupees.
Mauritian (MUR) and are subject to change without notice. We reserve the right to
refuse or cancel any order deemed false or fraudulent and inform the authorities
competent.
6.4 B – Online service payment
a) Full online payment: You can pay the full amount for a service online before your in-office appointment or before your order is processed. Full online payment confirms your order or service reservation.
b) Online deposit: When booking an in-office service, you have the option to pay a deposit online to confirm your appointment. This deposit will be deducted from the total service cost at the time of your in-office visit or upon completion of the service. The applicable deposit amount is displayed on our website during the booking process.
The deposit paid is final and non-refundable. If the client cancels less than 48 hours before the appointment, the deposit will not be refunded, except in exceptional circumstances duly justified and accepted by NewOneByC. If NewOneByC cancels, the deposit will be fully refunded via the original payment method within 5 to 10 business days.
c) Remaining balance due: The remaining balance, after deduction of the deposit, is payable in person at the office at the time of the appointment or upon delivery of the equipment, according to the agreed terms. You can also pay the remaining balance online if this option is offered during your order tracking.
6.4 C – Subscriptions and recurring payments
NewOneByC offers subscription plans that provide regular access to services. These subscriptions are payable online on a recurring basis according to the chosen frequency (monthly, quarterly, or annually, depending on the offers available on the website).
a) Subscription to a service: By subscribing to a plan on newonebyc.mu, you authorize NewOneByC to automatically charge your registered payment method for each corresponding billing cycle until you cancel your subscription. You will receive an email confirmation for each renewal.
b) Automatic renewal: Your subscription will automatically renew at each expiration date unless you cancel it under the conditions outlined below. In the event of a price change, you will be notified by email at least 30 days before the relevant renewal date.
c) Modification and termination: You can modify or cancel your subscription at any time from your customer area on newonebyc.mu, or by contacting us at info@newonebyc.mu. The cancellation takes effect at the end of the current subscription period. No pro-rata refund will be issued for the period already commenced, unless otherwise provided by law applicable in Mauritius.
d) Recurring payment failure: If the direct debit fails (expired card, insufficient funds, etc.), NewOneByC will notify you by email. You have 7 days to rectify the situation. If you do not rectify the situation within this period, access to the services covered by your subscription may be suspended until payment is received.
e) Subscription refunds: Subscription payments already made are non-refundable, except in the case of a billing error on our part. Any dispute concerning a recurring charge must be reported to info@newonebyc.mu within 30 days of the debit date.
6.5 Links to third-party sites
Links to and from external sites are provided for convenience only. We are not responsible for the linked sites, their content, or their products and services. Browsing any other site is at your own risk.
6.6 Comments, reviews and other submissions
You acknowledge that you are fully responsible for the content (information, opinions, comments) that you publish on our site. You agree not to publish any illegal, abusive, or infringing content, or content that contains malware. We reserve the right to remove any content that we deem objectionable.
6.7 Your personal information
Please see our Privacy Policy (section 7) for more information on how we collect, use and share your personal information.
6.8 Errors and omissions
Our website may contain typographical errors or inaccuracies. We reserve the right to correct any errors and update information at any time without prior notice. We may cancel or refuse any order based on incorrect pricing or availability information.
6.9 Limitation of Liability
You assume full responsibility for your use of our site, which is provided "as is," without warranties of any kind. Under no circumstances will NewOneByC, its affiliates, officers, agents, contractors, or employees be liable for any direct, indirect, special, incidental, consequential, or punitive damages arising out of or in connection with the use of, or inability to use, our site, to the fullest extent permitted by applicable Mauritian law.
6.10 Compensation
You agree to defend and indemnify NewOneByC and its affiliates, and their respective officers, agents, contractors and employees, against any loss, liability, claim or expense (including attorneys' fees) arising out of your use of the site or your breach of these Terms.
6.11 Entire Agreement
These Terms constitute the entire agreement between you and us and supersede all prior agreements, whether oral or written.
6.12 Waiver
Our failure to exercise any right or provision of these Terms does not constitute a waiver of that right. No waiver by us is effective unless it is communicated to you in writing.
6.13 Divisibility
If any provision of these Terms is deemed invalid or unenforceable, that provision will be severed from the remaining Terms, which will remain valid and enforceable to the fullest extent permitted by law.
6.14 Applicable Law
Any dispute arising from these Terms, the Privacy Policy, the use of our website, or the products and services offered will be governed by the laws of the Republic of Mauritius. Any dispute must be brought before the competent courts of Mauritius, and you irrevocably consent to their exclusive jurisdiction.
6.15 Questions or comments
Please send all your questions, comments and feedback to: info@newonebyc.mu
7. Privacy Policy
7.1 Responsibility
We are responsible for maintaining and protecting the Personal Information under our control. We have designated one or more individuals responsible for compliance with our privacy policy.
7.2 Purposes of the collection
We collect, use, and disclose Personal Information to provide you with the product or service you have requested and to offer you additional services that may be of interest to you. The purposes of the collection will be identified before or at the time of collection.
7.3 Consent
Knowledge and consent are required for the collection, use, or disclosure of
Personal Information, except where required or permitted by law. We will not require your consent.
as a condition to the provision of a product or service, unless strictly necessary.
7.4 Limitation of collection
The Personal Information collected will be limited to the elements necessary for the identified purposes.
With your consent, we can collect them in person, by telephone, or by mail.
(mail, email or Internet).
7.5 Limitation of Use, Disclosure and Storage
Personal Information may only be used or disclosed for the purposes for which it was collected.
were collected, unless otherwise consented or when required by law. They will only be kept on
time necessary or as required by law.
7.6 Accuracy
Personal Information will be kept as accurate, complete and up-to-date as necessary for
the purposes for which they are intended.
7.7 Information Protection
Personal Information will be protected by security measures appropriate to its level of
sensitivity. We take all reasonable precautions to protect them against loss, misuse,
Unauthorized access or disclosure.
7.8 Transparency
We will provide you with information on our policies and practices relating to the management of
Your Personal Information.
7.9 Access to information
Upon request, you will be informed of the existence, use, and disclosure of your Information
Personal, and you will have access to it. You can verify its accuracy and request that it be
modified, if applicable. For any request: info@newonebyc.mu
7.10 Complaints and suggestions
For any questions regarding our privacy policy:
Computer Recycling and Refurbishment Company Ltd
Head Office, Chemin la Colline, Pointe aux Canonniers, Mauritius
Email: info@newonebyc.mu | Tel.: +230 5771 5517
Additional information
Cookies
A cookie is a small file that can be stored on your computer's hard drive when you visit
Our website. We use cookies to improve the functionality of our website and, in some cases,
to provide a personalized experience. You can configure your browser to refuse cookies.
or to notify you upon receipt of them. Please note that disabling cookies may affect the
performance of our site.
Other websites
Our site may contain links to third-party sites not governed by this privacy policy.
We are not responsible for the privacy practices of these third-party sites and encourage you to
to consult their respective policies.
Payment
We accept several payment methods, including credit/debit cards and bank transfers.
banking and Juice by MCB. All payments are secured by the SSL (Secure Socket) protocol.
Layer).
Payment for services: All services offered by NewOneByC can be paid for online, in
in full or as a deposit. Deposits paid online are deducted from the total amount at the time of payment.
appointment at the office or completion of the service.
Recurring subscriptions: For subscription plans, you authorize direct debit and
recurring charges to your registered payment method at each due date. You can manage your subscriptions.
from your customer area or by contacting info@newonebyc.mu.
